Return & Refund POLICY
Last updated January 1, 2025
At LaunderPay, we want you to be completely satisfied with your purchase. If you’re not happy for any reason, we’re here to help.
Returns
You may request a return within 30 days of receiving your item. To be eligible for a return:
The item must be unused, in its original packaging, and in the same condition that you received it.
Proof of purchase (e.g., order number or receipt) is required.
Certain items (such as personal care products, opened kits, or clearance items) may be non-returnable for hygiene or final-sale reasons. These exceptions will be clearly marked on the product page.
To initiate a return, please contact our support team at info@launderpay.com or call us at (844) 488-0080. We’ll provide you with return instructions and a shipping label if applicable.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed back to your original method of payment within 5–10 business days.
Original shipping charges are non-refundable unless the return is due to our error (e.g., damaged, defective, or incorrect item).
Exchanges
We currently do not offer direct exchanges. If you need a different item, please initiate a return and place a new order at www.launderpay.com.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 7 days of delivery. We’ll make it right as quickly as possible.